SHIPPING POLICY

Last Updated: August 2026

Every Korallomania piece is handcrafted and made to order in our atelier in Türkiye.

We take great care in preparing, finishing, inspecting and packaging each order before it begins its journey to you. Korallomania ships worldwide directly from Türkiye.

Processing & Production

All Korallomania pieces are made to order and production begins once your order has been confirmed.

Standard made-to-order pieces are generally prepared and dispatched within 2–5 business days.

Please allow up to 10 business days before dispatch for customised, personalised or specially requested pieces.

Production times are estimates and may occasionally vary depending on the complexity of the piece, availability of materials, order volume, public holidays or other circumstances outside our reasonable control.

Once your order has been dispatched, you will receive an automated shipping confirmation email containing your tracking information.

Please ensure that your email address, telephone number and shipping address are entered correctly at checkout. Korallomania cannot be responsible for delays resulting from incorrect or incomplete information provided by the customer.

Worldwide Shipping

Korallomania ships internationally directly from our atelier in Türkiye.

Estimated shipping times and rates are as follows:

Shipping rates may vary depending on the destination, parcel dimensions, weight, number of pieces ordered and courier service required. The applicable shipping charge will be displayed at checkout.

Delivery estimates begin after your order has been produced and dispatched and do not include the 2–5 business day production period, or up to 10 business days for customised pieces.

Delivery times are estimates only and cannot be guaranteed. International shipments may experience delays due to customs clearance, courier operations, local holidays, weather, transportation disruptions or other circumstances outside Korallomania’s reasonable control.

Duties & Taxes

All Korallomania orders are dispatched directly from Türkiye.

For orders delivered within Türkiye, applicable domestic taxes are included in the product price where required.

For orders shipped outside Türkiye, import duties, customs fees, VAT, sales taxes and other destination-country charges are not included in the product price or shipping fee unless expressly stated otherwise at checkout.

These charges are determined by the customs authorities of the destination country and are the responsibility of the customer.

As customs requirements differ between countries, Korallomania cannot predict or guarantee the amount of any duties, taxes or customs fees that may be charged.

We recommend contacting your local customs authority before ordering if you require further information regarding potential import charges.

Customs Clearance

International customers are responsible for complying with the customs and import requirements of their destination country.

The customer is responsible for providing any information or documentation reasonably requested by the courier or customs authority in connection with the delivery.

Customs clearance may occasionally delay a shipment. Such delays are outside Korallomania’s reasonable control and are not included within our estimated delivery times.

Korallomania is not responsible for delays caused solely by customs authorities or a customer’s failure to provide required customs information or documentation.

Refused Parcels & Unpaid Customs Charges

If a customer refuses delivery, fails to collect a parcel, provides an incorrect or incomplete delivery address, or refuses or fails to pay applicable import duties, taxes or customs charges, the parcel may be returned to Korallomania.

Any original shipping charges, return shipping charges, customs charges, duties, taxes, courier fees or other costs incurred as a result may remain the responsibility of the customer to the fullest extent permitted by applicable law.

Where a reimbursement is exceptionally required or approved despite Korallomania’s final-sale policy, legally permissible costs incurred as a result of the refused or returned shipment may be deducted from the amount reimbursed.

Refusing a parcel or declining to pay applicable customs charges does not create an entitlement to a refund.

This provision is subject to any mandatory consumer rights that cannot legally be excluded.

Reshipping Returned Parcels

If a parcel is returned to Korallomania because it was refused, unclaimed, incorrectly addressed or applicable customs/import charges were not paid, the customer may request that the parcel be shipped again where reshipment is possible.

All additional shipping, handling, customs or courier charges associated with reshipping will be the responsibility of the customer.

Korallomania will provide the applicable reshipping charge before the parcel is dispatched again.

Lost or Damaged Shipments

If your tracking information indicates an unusual delay or you believe your parcel has been lost in transit, please contact Korallomania so that we can assist with an investigation with the applicable courier.

If your parcel arrives visibly damaged, please retain the original packaging and contact us promptly with your order number and clear photographs of the parcel and product.

Claims involving lost or damaged shipments will be handled in accordance with applicable law and the relevant courier’s investigation procedures.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

If you notice an error in your shipping address, please contact Korallomania as soon as possible.

We cannot guarantee that an address can be changed once an order has been dispatched.

Where a parcel is returned because the customer supplied an incorrect or incomplete address, any additional shipping costs required to resend the parcel will be the customer’s responsibility to the extent permitted by applicable law.

Returns, Refunds & Exchanges

Please purchase carefully, as Korallomania does not voluntarily offer returns, refunds or exchanges.

Every Korallomania piece is handcrafted and made to order specifically after the customer places their order. We do not operate on a conventional mass-production or ready-stock model.

Accordingly, all sales are final to the fullest extent permitted by applicable law.

Any reference within this Shipping Policy to a refund, reimbursement or returned parcel relates only to exceptional circumstances where Korallomania approves a remedy or where a refund or other remedy is required under applicable law. It should not be interpreted as establishing a general right to return, exchange or receive a refund.

Where a reimbursement is legally required or exceptionally approved, shipping charges, customs duties, import taxes and other third-party charges are non-refundable except where applicable law requires otherwise.

For complete terms concerning final sales, made-to-order products and statutory consumer rights, please refer to our Distance Sales Agreement.

Product Tags

All original Korallomania product tags and labels must remain attached and intact.

Removal, cutting, alteration or tampering with an original product tag may affect the customer's eligibility for any voluntary or discretionary remedy offered by Korallomania.

Korallomania will not voluntarily accept a product for a return, refund, exchange or store credit once its original product tag has been removed or altered.

This does not exclude mandatory statutory rights that cannot legally be waived, including applicable rights concerning genuinely defective or non-conforming products.

Important Information

By completing an order with Korallomania, the customer acknowledges that:

• Every Korallomania piece is made to order in Türkiye.
• Standard production generally requires 2–5 business days before dispatch.
• Customised pieces may require up to 10 business days before dispatch.
• International orders may be subject to destination-country duties, taxes and customs charges.
• International customs and courier delays may occur outside Korallomania’s control.
• Korallomania does not voluntarily accept returns, refunds or exchanges.
• All sales are final to the fullest extent permitted by applicable law.
• Original Korallomania tags must remain attached and intact.
• Refusing delivery or failing to pay customs charges does not automatically entitle the customer to a refund.

Nothing in this Shipping Policy limits or excludes any consumer right that cannot legally be waived under applicable law.