KORALLOMANIA DISTANCE SALES AGREEMENT

Last Updated: August 2026

This Distance Sales Agreement (“Agreement”) governs all purchases made through the Korallomania website and has been prepared in accordance with the applicable laws and regulations of the Republic of Türkiye, including Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.

Korallomania is a made-to-order brand. Each piece is individually produced and handcrafted after the Buyer places an order. Korallomania does not operate on a conventional mass-production or ready-stock basis.

By placing an order through the Korallomania website, the Buyer confirms that they have reviewed the relevant product information, pricing, sizing, payment information, production terms, delivery information, return and exchange conditions, this Agreement and other applicable policies made available prior to purchase.

1. PARTIES

SELLER

Brand: Korallomania
Legal/Registered Seller Name: KORALLOMANİA TEKSTİL GİYİM SANAYİ VE TİCARET LİMİTED ŞİTKET 

Hereinafter referred to as the “Seller” or “Korallomania.”

BUYER

The “Buyer” or “Consumer” is the individual or legal entity purchasing products through the Korallomania website.

The Buyer’s name, billing address, delivery address, telephone number, email address and other relevant order information are the details supplied by the Buyer during the Shopify checkout process.

The Seller and Buyer are collectively referred to as the “Parties.”

2. SUBJECT OF THE AGREEMENT

This Agreement establishes the rights and obligations of the Parties concerning the online sale, made-to-order production and delivery of products purchased from Korallomania.

The Agreement applies to all products offered through the Korallomania website, including but not limited to garments, kaftans, sets, scarves, sleeping masks, bags and accessories.

The essential characteristics, materials, size, colour, quantity, price and other relevant specifications of each product are displayed on the applicable product page and/or during checkout.

3. MADE-TO-ORDER PRODUCTION

Every Korallomania piece is made to order.

Korallomania does not mass-produce its collections or maintain conventional finished inventory. Production of an individual piece begins in response to the Buyer selecting that piece and completing their order.

Once an order is placed, materials, craftsmanship, labour and production capacity are allocated specifically to that order.

Depending on the product, production may include fabric preparation, cutting, sewing, hand-finishing, detailing, pressing, quality control and packaging.

Due to the handcrafted nature of Korallomania products, minor variations in print placement, stitching, finishing, pattern positioning, texture, embellishment or colour may naturally occur between individual pieces.

These characteristics are inherent to handcrafted production and do not constitute defects where the product otherwise conforms to the Buyer’s order and applicable law.

4. PRODUCT INFORMATION

Korallomania makes reasonable efforts to represent its products accurately through photographs, descriptions and measurements.

Colours and visual details may appear slightly different depending on lighting, photography, screen settings and the Buyer’s device.

The Buyer is responsible for carefully reviewing all product information, including sizing, measurements, colour, design and materials, before completing an order.

5. PRICE AND PAYMENT

The applicable purchase price is the price displayed at the time the Buyer places the order.

The total amount payable, including applicable taxes, shipping charges and other charges payable to Korallomania, will be displayed before the Buyer confirms the purchase.

Payment is processed using the payment methods available through the Korallomania Shopify checkout.

The Buyer is responsible for providing complete and accurate billing and payment information.

6. ORDER CONFIRMATION

Following successful placement of an order, the Buyer will receive an electronic order confirmation using the contact information supplied during checkout.

The Buyer is responsible for reviewing the order confirmation and promptly contacting Korallomania if any submitted information is incorrect.

7. PRODUCTION AND PROCESSING

Because Korallomania operates exclusively on a made-to-order basis, production begins in response to each confirmed order.

Production and processing times may vary according to the piece, materials, craftsmanship required and order volume.

Any estimated production or processing time displayed on the website, product page, checkout or order confirmation is an estimate unless expressly stated otherwise.

Where permitted under applicable law, a different delivery period may be agreed for products prepared specifically for the Buyer.

8. CANCELLATIONS

Buyers are responsible for carefully reviewing their product, size, colour, quantity and delivery information before completing checkout.

Because Korallomania commits materials, labour and production resources to individual orders, orders cannot be voluntarily cancelled once production has commenced.

Korallomania does not voluntarily provide cancellations because of change of mind, incorrect size selection, preference changes or similar non-defect reasons once production has commenced.

If an order has been placed incorrectly, the Buyer should contact Korallomania immediately. Korallomania cannot guarantee that changes can be made after production has commenced.

Nothing in this section restricts mandatory consumer rights that cannot legally be excluded.

9. SHIPPING AND DELIVERY

All Korallomania orders are produced and dispatched from Türkiye.

Orders will be shipped to the delivery address supplied by the Buyer during checkout.

Available shipping methods, applicable charges and estimated delivery information will be communicated through the website or checkout.

The Buyer is responsible for providing complete and accurate delivery information.

Unless another delivery period has been agreed or an applicable legal exception applies, Korallomania will fulfil orders within the period required by applicable Turkish law.

10. INTERNATIONAL SHIPPING

Korallomania may provide international shipping to selected countries and territories.

All international orders originate from Türkiye.

International shipments may be subject to customs inspections, import duties, local taxes, brokerage fees or other charges imposed by the destination country.

Unless otherwise stated during checkout or required by applicable law, such destination-country charges are the responsibility of the Buyer.

Customs procedures and international transportation may result in delays outside Korallomania’s reasonable control.

11. FINAL SALE — NO VOLUNTARY RETURNS, REFUNDS OR EXCHANGES

Due to Korallomania’s made-to-order production model, all purchases are considered final sale to the fullest extent permitted by applicable law.

Each piece enters production specifically in response to the Buyer’s order. Korallomania therefore does not voluntarily accept returns, refunds or exchanges for reasons including, but not limited to:

• Change of mind
• Incorrect size selection by the Buyer
• Preference regarding fit
• Preference regarding colour
• Preference regarding style
• Ordering the incorrect item
• No longer wanting or needing the product
• Natural characteristics or minor variations associated with handcrafted production

Buyers are therefore strongly encouraged to review all product information and sizing carefully before placing an order.

Korallomania does not operate a general return, refund or exchange program.

Nothing in this Agreement, however, excludes any mandatory statutory right that cannot legally be waived under applicable consumer legislation.

12. PRODUCT TAGS MUST REMAIN ATTACHED

All original Korallomania tags, labels and product attachments must remain fully attached, intact and unaltered.

The removal, cutting, detachment, alteration, replacement or tampering of an original Korallomania product tag will be treated as evidence that the product has been accepted, handled or used beyond what may reasonably be necessary to inspect it, subject to applicable law.

Once a Korallomania tag has been removed, Korallomania will not voluntarily accept the product for a return, refund, exchange, store credit or other discretionary remedy.

Products returned or presented without their original attached tags may therefore be refused and returned to the Buyer.

For the avoidance of doubt, removing a tag does not eliminate a mandatory statutory remedy where applicable law expressly provides otherwise, including certain rights relating to genuinely defective or non-conforming goods.

13. STATUTORY RIGHT OF WITHDRAWAL

Where a statutory right of withdrawal applies under Turkish consumer legislation and no statutory exception applies, the Buyer retains that right for the legally prescribed period.

Under Turkish distance-sales legislation, this period is generally 14 days for eligible purchases.

Applicable legislation provides exceptions to the right of withdrawal for certain categories of goods, including, where the statutory requirements are satisfied, products prepared according to the consumer’s wishes or personal requirements.

Where a Korallomania product qualifies for such an exception, the statutory right of withdrawal does not apply.

Where a statutory right of withdrawal does apply despite Korallomania’s made-to-order business model, the provisions of mandatory Turkish consumer law will prevail over any conflicting provision of this Agreement.

14. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

Korallomania’s final-sale policy does not exclude mandatory statutory rights concerning genuinely defective, damaged, incorrect or otherwise non-conforming goods.

If the Buyer believes that an item received is defective, damaged or materially different from the product ordered, the Buyer should contact:

korallomania@gmail.com

The Buyer should provide their order number, full name, a description of the issue and clear photographs of the product and packaging where reasonably possible.

Korallomania will assess the matter in accordance with applicable consumer legislation.

Natural variations resulting from handcrafted production, including reasonable variations in print placement, pattern positioning, stitching, finishing, texture or colour, are not considered defects where the product otherwise conforms to the order and applicable law.

15. CONDITION OF PRODUCTS

Where Korallomania agrees to receive a product back or where a return is required under applicable law, the Buyer should preserve the product and its original components to the extent required by applicable law.

Unless mandatory law provides otherwise, the product must be unworn, unused, unwashed, unaltered and undamaged, with all original Korallomania tags and labels fully attached.

Korallomania reserves all rights available under applicable law where a product has diminished in value because it has been used, worn, washed, damaged, altered or handled beyond what is reasonably necessary to establish its nature, characteristics or functioning.

16. DELIVERY ISSUES

Korallomania will make reasonable efforts to produce, prepare and dispatch orders within the communicated timeframe.

If fulfilment becomes impossible, Korallomania will notify the Buyer and take the actions required under applicable law.

Delivery estimates provided by carriers are estimates and may be affected by customs processing, weather, transportation disruptions, public holidays or circumstances outside Korallomania’s reasonable control.

17. BUYER’S RESPONSIBILITIES

Before completing an order, the Buyer is responsible for reviewing the product description, photographs, measurements, size, colour, materials, quantity, price, production information, delivery information and applicable contractual terms.

The Buyer is responsible for selecting the appropriate size and product and providing accurate billing, contact and delivery information.

By completing the purchase, the Buyer acknowledges Korallomania’s made-to-order production model and final-sale policy, subject to mandatory consumer rights.

18. SELLER’S RESPONSIBILITIES

Korallomania will fulfil orders in accordance with this Agreement, information presented at the time of purchase and applicable Turkish legislation.

Korallomania will take reasonable care in producing, finishing, inspecting, packaging and dispatching each product.

19. PERSONAL DATA AND PRIVACY

Personal information collected in connection with an order is processed in accordance with Korallomania’s Privacy Policy and applicable data-protection legislation.

Information may be shared with Shopify, payment processors, financial institutions, shipping and logistics companies and other service providers where reasonably necessary to process payments, fulfil orders, deliver products, provide customer service, prevent fraud or comply with legal obligations.

20. FORCE MAJEURE

Korallomania will not be responsible for delays or failure to perform caused by circumstances outside its reasonable control, subject to mandatory consumer rights.

Such circumstances may include natural disasters, severe weather, fires, floods, earthquakes, governmental measures, war, civil disturbances, epidemics, transportation interruptions, customs disruptions, strikes or infrastructure failures.

21. COMPLAINTS AND DISPUTE RESOLUTION

Customers with questions or complaints should first contact Korallomania at:

Email: korallomania@gmail.com

Consumers retain the right to apply to the competent Consumer Arbitration Committee (Tüketici Hakem Heyeti) and/or Consumer Court (Tüketici Mahkemesi) where applicable under Turkish consumer legislation.

Nothing in this Agreement prevents a consumer from exercising mandatory statutory dispute-resolution rights.

22. APPLICABLE LAW

This Agreement is governed by the laws of the Republic of Türkiye, including applicable consumer-protection and electronic-commerce legislation.

For international customers, this choice of law does not deprive the Buyer of mandatory consumer protections applicable in the Buyer’s country of residence where those protections cannot legally be waived.

23. ELECTRONIC COMMUNICATION AND RECORDS

Order confirmations, invoices, contractual information and other communications relating to purchases may be provided electronically where permitted by law.

Electronic transaction records may be retained by Korallomania and/or its service providers for the periods required under applicable legislation.

24. ACCEPTANCE OF TERMS

Before completing a purchase, the Buyer is provided with or given access to information concerning the essential characteristics of the selected product, its price, payment conditions, production, delivery and other applicable conditions.

By completing checkout and placing an order, the Buyer acknowledges that:

Korallomania operates on a made-to-order basis and each piece enters production in response to the Buyer’s order.

The Buyer acknowledges that Korallomania does not voluntarily offer returns, refunds or exchanges and all purchases are final sale to the fullest extent permitted by applicable law.

The Buyer further acknowledges that all original Korallomania tags must remain attached and intact, and that removal or alteration of a product tag may result in Korallomania refusing any voluntary return, refund, exchange, store credit or other discretionary remedy.

These provisions operate subject to any mandatory consumer rights that cannot legally be waived.